Privacy policy
What we collect
When you shop with us we collect the information you provide - name, email, shipping and billing address, and order details - plus device information such as IP address, browser type and pages viewed, collected through cookies and similar technologies.
How we use it
We use your information to fulfill orders, manage subscriptions, provide customer support, send transactional messages, and - with your consent - marketing email. Device data helps us keep the site secure and understand how it is used.
Payments
Checkout is processed by Shopify. We never see or store your full card number. Shopify processes payment data under its own privacy policy and PCI-DSS compliance.
Sharing
We share information only with service providers who help us operate - payment processing, shipping carriers, email delivery and analytics. We do not sell your personal information.
Cookies and advertising
We use cookies for cart functionality, analytics and - unless you opt out - interest-based advertising through partners such as Meta and Google. See our Opt Out of Ad Tracking page to control this.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal information, and to opt out of targeted advertising. Email privacy@skinreserve.com to make a request; we respond within 30 days.
Retention and security
We keep order records as long as required for tax and accounting purposes. Data is encrypted in transit, and access is limited to staff who need it.
Children
Our site is not directed to children under 13 and we do not knowingly collect their information.
Changes and contact
We will post any changes to this policy on this page. Questions: privacy@skinreserve.com · Skin Reserve LLC, 5439 Yadkin Rd Suite 112, Fayetteville NC 28303.