Refund policy
Returns
We accept returns within 30 days of delivery. Because our products are personal-care items, we can only accept unopened products in their original packaging. To start a return, contact support@skinreserve.com with your order number.
Opened or used products
For hygiene and safety reasons, opened bandage rolls, soaps, lotions, sprays and wipes cannot be returned. If a product arrives damaged or defective, contact us within 7 days of delivery and we will replace it or refund you in full.
Refunds
Once your return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
Subscriptions
You may skip, pause or cancel a subscription at any time before the next billing date from your account page. Charges already processed follow the standard refund policy above.
Exchanges
The fastest way to exchange is to return the eligible item and place a new order once the return is accepted.
Wholesale orders
Wholesale and studio-program orders are covered by the terms in your pro account agreement. Contact your account representative for return authorization.
Contact
Questions about this policy: support@skinreserve.com · Skin Reserve LLC, 5439 Yadkin Rd Suite 112, Fayetteville NC 28303.